Privacy Policy

Effective Date: January 1, 2025
Last Updated: December 29, 2024

Version: 1.0

Aedin Insight, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://aedininsight.com (“Website”) or engage with our AI consulting services.

1. Information We Collect

1.1. Information You Provide. When you interact with our services, we collect Personal Identifiable Information (PII) including your name, email address, phone number, business contact information, payment information, communications preferences, and service interaction history. We also maintain consultation notes and feedback from our interactions.

1.2. Business Information. In the course of providing services, we collect information about your organization, including organization details, industry sector information, technical environment specifications, AI implementation requirements, and business objectives and strategies.

1.3. Automatically Collected Information. Our systems automatically collect technical data including your IP address, browser type and version, operating system, device information, access times and dates, pages visited, interaction patterns, and service usage analytics.

1.4. Cookie Information. We employ cookies for essential website functions, analytics, preference management, and marketing purposes. Essential cookies remain active for your session duration, analytics cookies for up to 2 years, preference cookies for 1 year, and marketing cookies for 6 months. Users may manage cookie preferences through our Cookie Management Center or their browser settings.

2. Data Retention

2.1. Retention Periods. We maintain different types of data for specific periods as follows: (i) account information for the duration of active account plus 2 years; (ii) transaction records for 7 years as required by law; (iii) communication records for 3 years; (iv) technical logs for 1 year; (v) marketing preferences until opt-out; (vi) consultation records for 5 years; and (vii) training materials for 3 years.

3. Use of Information

3.1. Primary Uses. We use collected information for: (i) service delivery; (ii) communication; (iii) service improvement; (iv) legal compliance; (v) security protection; (vi) analytics; and (vii) marketing with consent.

4. International Data Transfers

4.1. Transfer Safeguards. For international data transfers, we implement: (i) Standard Contractual Clauses; (ii) Data Processing Agreements; (iii) Privacy Shield compliance where applicable; and (iv) regional data storage when required.

5. Information Sharing

5.1. Service Providers. We may share information with third-party service providers for: (i) cloud hosting; (ii) analytics; (iii) payment processing; (iv) communication platforms; and (v) professional services.

5.2. Legal Requirements. We may disclose information in response to: (i) court orders; (ii) legal proceedings; (iii) regulatory requirements; and (iv) law enforcement requests.

6. Security Measures

6.1. Technical Safeguards. We implement comprehensive security measures including: (i) TLS 1.3 encryption; (ii) access controls; (iii) regular security audits; (iv) employee training; (v) incident response procedures; (vi) backup systems; (vii) monitoring and logging; and (viii) vulnerability assessments.

7. Your Rights

7.1. General Rights. You have the right to: (i) access your data; (ii) correct inaccuracies; (iii) request deletion; (iv) restrict processing; (v) data portability; and (vi) withdraw consent.

7.2. California Rights. Under CCPA, California residents have additional rights to: (i) know what personal information is collected; (ii) delete personal information; (iii) opt-out of sale; (iv) non-discrimination; (v) access specific information; and (vi) designate an authorized agent.

7.3. Response Timeframes. We will respond to requests within: (i) 24 hours for initial response; (ii) 45 days for request processing; and (iii) 45 additional days if an extension is needed.

8. Children’s Privacy

8.1. Age Restrictions. We do not knowingly collect or process data from individuals under 13 years of age and maintain procedures to delete any inadvertently collected children’s data.

9. Policy Updates

9.1. Change Notification. We provide: (i) 30 days advance notice of material changes; (ii) email notification for registered users; (iii) website announcements for all users; and (iv) archive of previous versions.

10. Contact Information

10.1. Primary Contacts. For privacy matters, contact us at:
Email: [email protected]
Phone: (505) 633-4910
Location: Albuquerque, New Mexico

10.2. Specialized Contact. For specific inquiries:
General Support: [email protected]
CCPA Requests: [email protected]